Maintenance
Safeguard your product quality and reliability with ongoing support.
What is Maintenance?
Maintenance keeps a live product fast, secure, and available after launch. It covers monitoring, bug fixes, security updates, dependency upgrades, and infrastructure tuning.
We set up monitoring and alerting, agree response times, and work through a regular schedule of health checks, patches, and performance reviews. For AI features we also track answer quality and model costs over time, because both drift.
Best for: Businesses running a product without a full in-house engineering team, and teams that want a reliable partner behind their own developers.
What's Included
Application monitoring and observability
Performance optimization and tuning
Security patches and vulnerability fixes
Bug fixes and issue resolution
Infrastructure management and scaling
Regular health checks and reporting
How We Deliver
Discover
A working session to understand your goals, users, and constraints, ending in a written scope and estimate.
Design
Architecture, user flows, and interface design, reviewed with you before development starts.
Build
Short sprints with a demo every week, automated tests, and a staging link you can use at any time.
Launch & support
Production deployment, monitoring, handover documentation, and ongoing improvement after go-live.
Frequently Asked Questions
What does your maintenance service include?
Our maintenance covers 24/7 monitoring, security patches, performance optimization, bug fixes, infrastructure scaling, and regular health reports. We proactively identify and fix issues before they impact your users.
Do you offer SLA-based maintenance?
Yes. We offer tiered SLA plans with guaranteed response times — from 4-hour critical response to 24-hour standard response. Each plan includes a defined number of development hours for feature updates and improvements.
Can you maintain applications built by other teams?
Yes. We regularly take over and maintain applications built by other agencies or in-house teams. We start with a code audit, create documentation, set up monitoring, and then provide ongoing maintenance and improvements.
Ready to Get Started with Maintenance?
Speak with our experts to plan a tailored engagement and timeline.