VedaViks — Enterprise Autonomous Support Agent

Deployed an autonomous GPT-4o agent that resolves 87% of customer support inquiries without human intervention.

E-Commerce

4 weeks production sprint

GPT-4o · RAG (Pinecone) · Node.js

87% autonomous

resolution

Instant response

latency

3× support

capacity

500+ queries/day

Production Deployment Architecture · VedaViks — Enterprise Autonomous Support Agent

The Business Challenge

A high-volume e-commerce enterprise was drowning in customer support tickets with 18-hour response backlogs and escalating team costs.

Architectural Solution

We engineered VedaViks — a multi-intent agentic architecture connected to product catalogs, FAQ repositories, and real-time order APIs with automated escalation guardrails.

Measured Outcomes

87% of tickets resolved autonomously. Response latency dropped to instantaneous. Support staff capacity increased 3×.

87% autonomous resolution

Instant response latency

3× support capacity

500+ queries/day

Technology Stack

GPT-4oRAG (Pinecone)Node.jsWhatsApp & Web Widget

Sprint Timeline

4 weeks

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